Partenero – Streamline customer success management and identify growth opportunities

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$59

Groww

Business overview

What is Partenero?

Partenero is a customer success management company.
Partenero is a service aiming to help businesses collaborate and communicate better with their partners and ensure compliance.
It provides a way to manage vendor relationships and enables users to better manage the information of vendors and partners, roles and responsibilities, contracts, Project SLAs, KPIs and more.
Users can collaboratively share files, assign tasks and activities, discuss issues and track projects among themselves.
Additionally, the user is benefitted by better controls for collaboration with vendors. Alerts and reminders for SLAs and ensuring SLA compliance are also key features of the tool.
Project statistics are available in various formats, and key information is displayed firsthand on the dashboard.
Project statuses, timelines, change requests, issues, escalations, notes and documents can be tracked collaboratively.
The offerings of the tool include features such as change requests and issues tracking, budget, and billing tracking, SLAs and KPIs tracking and a dedicated success manager.

Introduction

The best Customer Success tool for entrepreneurs, freelancers, small businesses, and groups inside big organizations.
That lets you monitor customer health, create action plans, and execute playbooks.
Your contacts manually or import customer data from your CRM or spreadsheet.
Tasks, surveys, and action plans for each customer without switching between tools.
You can monitor the health of your customers using health scores and examine how each score is calculated.
Get a 360º view of a customer’s information, including touchpoints, tasks, surveys, and action plans.
Partenero allows you to map out your customer journey and track client progress.
Create the stages in your journey from scratch or use an existing template to develop a journey that matches your internal processes.
See the entire customer journey at a glance and drag-and-drop clients as they progress through each step.
Partenero lets you automate the process by creating a playbook template for different repetitive tasks.
You’ll be able to clearly define the goals for each customer and make business management more practical—all without breaking a sweat!
Create a playbook template with repeatable actions based on each step of the customer journey.
Best of all, you can create net promoter score (NPS), customer satisfaction score (CSAT), and custom surveys, as well as manage responses in Partenero.
You can even send your survey with a personalized email and follow up with a special thank-you message to customers who complete it.
Access a comprehensive survey report with key metrics and insights to support your business decisions.
Luckily, Partenero lets you keep track of all of your customer data in one place, so you can create action plans to help users progress through the customer journey.

Highlights

View the history of touchpoints, tasks, surveys, and action plans associated with every customer and monitor their health
Create action plans and configure a standardized execution of repetitive tasks based on your customer journeys
Best for Entrepreneur-curious, SaaS and Small businesses
Alternative to Gainsight, Totango, monday.com, Stackby, Notetracks Pro, ClickUp and Airtable